Frequently Asked Questions

What is the Employee Assistance Office?

The Employee Assistance Office is a resource provided by the University of Wisconsin to assist employees and their immediate family members or significant others who are finding it difficult to successfully cope with personal or work related issues and concerns.

Who is eligible to use the Employee Assistance Office?

Employee Assistance Office services are available to all faculty, staff, LTE/project employees and their immediate family members or significant others.

Why do people use the Employee Assistance Office?

Most people who come to the Employee Assistance Office have tried unsuccessfully to problem solve a situation in their personal or work life and are looking for additional options or resources for dealing with it.

What about Confidentiality?

Contact with the staff of the Employee Assistance Office is confidential within limits as governed by Federal and State regulations. This information is reviewed with service recipients at the time of their initial appointment.

What happens at the Employee Assistance Office?

At the time of their initial visit, individuals are given the Employee Assistance Office Statement of Confidentiality to review and a brief questionnaire to fill out. They then meet with a consultant who reviews their situation, works to clarify their issues/concerns and to identify options and possible resources for addressing them. The initial consultation usually lasts approximately an hour. Subsequent follow-up visits, if necessary, are usually an hour or less.

How are Employee Assistance Office services accessed?

Employee Assistance Office services are accessed by calling 263-2987 during regular office hours (Monday–Friday, 7:45 a.m. to 4:30 p.m.).

Can Employee Assistance Office services be utilized on work time?

Work time may be used to contact the Employee Assistance Office and for appointments with its consultants.

What is the difference between the Employee Assistance Office and Ombuds?

How do I decide whether to contact the Ombuds Office or the Employee Assistance Office?

The University of Wisconsin-Madison provides the Employee Assistance Office and the Ombuds Office as complementary resources to support employees in managing challenges and conflicts in the workplace. Please review the attached document to learn about these complementary services. Employees can start with either office to explore potential campus resources.

What is the cost of using the Employee Assistance Office?

Employee Assistance Office services are available at no cost.

Where is the Employee Assistance Office located?

The Employee Assistance Office is located in Room 226 Lowell Center, 610 Langdon Street, Madison, WI 53703. View Map (requires Flash).